The 80-year previous LEGO Group believes “solely the very best is sweet sufficient”, in response to its founder Kirk Christiansen. Accordingly, it’s registered to a number of key ISO requirements together with ISO 9001 (high quality administration), ISO 14001 (environmental administration) and ISO 8124 (security of toys).
When was the final time you opened a brand new LEGO package and found lacking items or directions or something lower than passable in regards to the product and the entire expertise? The LEGO model is significant to the LEGO Group and everybody is aware of how troublesome it’s to console youngsters when their expectations have not been met. LEGO Group can’t afford this. ISO 9001 supplies the required framework and pointers to carry itself in test whereas assembly internationally-accepted finest practices for operating an efficient High quality Administration System.
LEGO is utilizing ISO 9001 to carry its suppliers and world factories accountable to satisfy its high quality requirements and buyer expectations. This is likely one of the advantages of the usual. The ISO licensed firm can name the photographs when coping with suppliers and have its decide of the litter. Finally, the shopper wins. The usual can also be getting used to assist fast-track world growth.
LEGO is intently adhering to Part 7.2.Three of the usual referred to as ‘Buyer communication’. That’s, LEGO is figuring out and implementing efficient preparations for speaking with buyer in relation to:
1) product info
2) enquiries, contracts or order dealing with, together with amendments, and
3) buyer suggestions, together with buyer complaints
The excerpt under is from ISO Focus+ magazines’ March 2010 subject, Quantity 1, No. 3
Since 1991, the LEGO Group has carried out ISO 9001, which it regards as the best framework for structuring its world high quality administration system (QMS) – with LEGO factories working in nations effectively conscious of its necessities. Utilizing ISO 9001 is an environment friendly approach of implementing the standard administration system at new manufacturing websites. All ISO 9001 necessities will normally be acquainted to high quality administration employees at new websites, which permits the corporate to focus totally on the particular inside necessities. For the patron, the standard administration system ensures that every LEGO field accommodates the appropriate quantity and sort of constructing parts, that are essential to delivering the promised LEGO constructing expertise.
Source by Richard Desmarais